FAQ
What is the price match guarantee?
If you find a lower price from another online store for the same item(s), we will gladly match that price upon purchase.
How long until I receive my bike?
The order will be process in 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive to your designated location. Any delivery dates provided by Mokwheel are estimates.
Do I need a license for riding Ebike?
No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.
Are your bikes waterproof?
Our bikes are water and dust resistant, rated IP54. This means that they can be ridden in the rain, but we would still advise against leaving them exposed to the elements. We would also recommend cleaning your bikes with a damp cloth instead of hosing them down, to prevent damage to any components.
How to clean the Ebike?
We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.
Visit Us
Location
13842 Newport Ave #D-1, Tustin, CA 92780
Opening Hours
Mon - Sun, 10am-6pm
Contact Number